   | The 30 major factors in the success of customer loyalty |
   | The 22 key factors shaping the future of customer loyalty |
   | Strategies for channel loyalty & reward schemes |
   | Retailers to react to consumers' value demands |
   | Extra rewards set to drive 2008 holiday sales |
   | Customer loyalty best practices detailed in global report |
   | Key consumer trends for an uncertain 2009 |
   | Loyalty concepts designed to succeed in 2009 |
   | Five brand-building strategies for 2009 |
   | Is behavioural science a key to luxury loyalty? |
   | The six key factors that influence customer loyalty |
   | Few companies acting on customer feedback |
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