Requirements:PURSPOSE OF THE JOB
• Provide Customer Service and Support to all companies
• Provide detail Customer and Support budgets for all companies
• Provide Detail Internet campaign marketing analysis for all companies
• Monitor all Campaigns
• Review all Customer & Support Capital Expenditures
• Review all Customer Service personnel hires and salary increases.
RESPONSIBILITIES:
• Prepare detail Scripts for all customer service personal.
• Prepare monthly Customer Service operation review for each company
• Prepare monthly Internet marketing campaign review for each company
• Support all company executives
• Prepare a Customer Support Personnel manual.
• Establish a positive, family orientated environment
• Review and monitor the cost and effectiveness of all marketing campaigns.
• Monitor the Customer Service Process and allocation of cost
• Recommend changes to all processes that can be automated
• Control interface with all Marketing companies
OTHER RESPONSIBILITIES
• Will supervise the Customer Support personnel.
• Will report directly to company President and CEO
PREFERRED SKILLS
• At least 5 years as a manager
• Internet Marketing, SEO.
• Knowledge of Customer Service process
• Prepared detail month to month budgets
• Knowledge of how to control and minimize operations expenses
• Participate in operation reviews
• Be Tough but have Compassionate people skills
• At least 3 year(s) of working experience in the related field is required for this position.
DESIRABLE SKILLS
• Worked with Internet marketing process
• Worked with engineering and product development
• Management of Internet marketing functions
• Affiliate Networking, Web Development
FISCAL RESPONSIBILITIES
• Prepare customer service budgets of all companies
• Prepare Actual monthly results and compare to budget
• Approve all expenditures over $1,000
• Approve all new hires
• Approve all Capital Expenditures
